Help and guides

How long does verification take?

It is a manual check against your bar council record, usually within a working day or two. You can use the whole portal while it is pending; only your position in public search is affected. Getting started as an advocate

Do I have to list publicly to use the portal?

No. Practice management — cases, hearings, drafting, invoicing — works whether or not you are listed. Listing is what brings enquiries. Getting started as an advocate

Can my juniors use it?

Yes. My chamber invites them, and each gets their own sign-in with access to the matters you share. See Your chamber. Getting started as an advocate

Where did the profile card go?

Under your photograph in the top bar, so it can be reached from any page rather than only from the portal. Finding your way around

Can I change the colours?

Yes — Appearance, under Settings, has nine schemes including a dark one. It is per account, not per device. Finding your way around

Can two advocates work the same file?

Yes. Share it with your chamber and everyone on it sees the same dates, documents and work log. Case files: what goes in one

Does the client get told when I change something?

They are notified about the things that concern them — a new date, a new document, a message. Not about every edit. Case files: what goes in one

What if the matter has no court yet?

Open the file anyway. A file with no case number is an ordinary state: advice matters and pre-litigation notices live there too. Case files: what goes in one

Can I add my own stages?

Stages come from the master list, which the administrator keeps. Ask for the one your practice uses; it applies to everyone. Hearings, stages and the board

Why is today’s hearing not in the diary below?

Today has a band of its own at the top of the dashboard, and the diary starts tomorrow, so nothing is printed twice. Hearings, stages and the board

Is this the court’s cause list?

No. It is your own matters, laid out the way a cause list is. What the court has listed comes from Case tracker. The cause list board

Can I edit a date from my phone calendar?

No, the subscription is read-only by design. Change it on the case file. Calendar, and putting it on your phone

Will it work offline?

Your phone’s calendar keeps its own copy, so yes, once it has synced. Calendar, and putting it on your phone

Can I delete a message?

No. The thread is part of the record of the matter. Messages and documents

How big can an attachment be?

Large files are refused with the limit named in the error. For anything substantial, attach it to the case file rather than the thread. Messages and documents

Who can open the papers on my matter?

Only the people named on it — your advocate, you, and anybody either of you has added. Not other advocates, and not LegalNexus’s own administrators, who can see that the matter exists and cannot open its papers. Certified copies and the case file

What does “encrypted” mean here?

Every document is sealed with AES-256-GCM before it reaches the disk, and decrypted only while it is being sent to one of those people. A copy of the disk, a stolen backup or a snapshot of the server is unreadable without the key, which is not stored with the files. Certified copies and the case file

Is it end-to-end encrypted?

No, and the page says so. The server holds the key, because it has to hand you the file without asking you for a passphrase. It protects the documents from anyone who gets at the storage — not from someone holding both the storage and the server’s configuration. Certified copies and the case file

How large a scan can be uploaded?

Twenty-five megabytes, which is a forty-page certified copy at a normal scan quality. The limit is named in the error if a file is over it. Certified copies and the case file

Why is there a limit?

Each lookup is a paid call to the court data provider. Your first few are free; after that it depends on your plan. See Lookups, limits and cost. Tracking a case in court

The search found nothing.

Check the year and the case type first — those two are wrong more often than the number. A very recent filing may not be in the published data yet. Tracking a case in court

Can I track a matter that is not mine?

Court records are public, so yes. What you cannot do is make it appear in somebody else’s portal. Tracking a case in court

How soon will I hear that a date has moved?

The scheduled re-read runs daily and starts with the cases whose hearing has just passed, because that is when the next date is given out. Mute a case and it is left alone entirely — no notifications, and no lookups spent on it. Tracking a case in court

It says the free lookups for today have been used.

There is a daily limit on lookups made without an account, because each one is paid for. It resets at midnight. An account has its own allowance, which is larger. Looking up a case without an account

I only have a case number and year, not a CNR.

Searching by case type, number and year — or by party name, FIR number or advocate — needs an account. The public box takes a CNR only, because a CNR returns exactly one case and the others can return dozens. Looking up a case without an account

Why a code before a simple lookup?

Because it is not simple on our side: every lookup is a call the platform pays for. Without the code one script could spend a day’s budget in a minute, and the next person with a real case number would be turned away. Looking up a case without an account

Can I see the orders and judgments?

Not without an account. Each document is a separate paid call, so they are kept for tracked cases where somebody has an allowance to spend. Looking up a case without an account

Where do I find the CNR?

On the order sheet and on most court receipts. Once a matter is tracked, the CNR is on its page here too. Which search to use

Why is a party search returning so many rows?

Common names. Add the court, or the filing year, or both. Which search to use

I have used my allowance. What now?

Keep tracking by hand — the manual form stays available and is free — or move to a plan with a larger allowance. Lookups, limits and cost

Does removing a tracked case give the allowance back?

No. The lookup has already been paid for. Lookups, limits and cost

How current is a cached record?

The cache window is a few hours and the age is printed on the case. Anything older is fetched fresh. Lookups, limits and cost

Can I change the wording?

Yes — copy the template into your own and edit it. Your copy is yours; the shipped one stays as it was for everyone else. Drafting from the library

Can I add my own template?

Yes. Templates → your own, with {{placeholders}} where facts go. The ones the application knows are filled in automatically. Drafting from the library

Does it e-file for me?

No. It produces the paper; filing is done the way your registry does it. Drafting from the library

Can my chamber use my templates?

Yes, everyone in your chamber drafts from them. Your own templates

What happens to my copy when the shipped one is updated?

Nothing. Your copy is independent from the moment you make it. Your own templates

Can I bill without a case file?

Yes. Start a blank invoice and write the lines yourself. Raising an invoice

Does the platform take a cut?

No. Clients pay you directly; the platform never touches the money. Raising an invoice

What is the mark across the printed sheet?

An optional watermark of your own name, an ordinary anti-forgery measure. Practice settings turns it on. Raising an invoice

Why does the dashboard not match my bank?

It counts what you have recorded here. A receipt not entered is not counted. Payments, the ledger and what is overdue

Can a client pay through the platform?

No. Payment is between you and your client, which is why your bank details sit on your own invoice. Payments, the ledger and what is overdue

Does the free plan expire?

No. It stays free. Plans and what they change

What happens to my data if I stop paying?

Nothing is deleted. Limits apply again; what you have stays yours and stays exportable. Plans and what they change

Can I hide my profile?

Yes — the portal works whether you are listed or not. Your practice profile

Why is my photograph important?

Profiles with one get roughly twice the enquiries of profiles without. It is the single cheapest improvement on this page. Your practice profile

My enrolment is in one state and I practise in another.

Normal. Enrol where you are enrolled; list the courts you actually appear in. Getting verified

Can I lose the badge?

It is removed if the details stop matching the record. Getting verified

Can I charge a different fee for a particular matter?

Yes. The card is what is published; what you agree on a matter is between you and the client, and the invoice carries whatever you put on it. Your fee card and availability

Does the platform take a percentage?

No. Never has. Your fee card and availability

Does the QR change?

No. It points at your profile, which keeps its address even when you edit it. QR and posters for your practice

Can I print it larger?

Yes. The PDF and the SVG are both vector, so they stay sharp at any size — and the banner sizes are already drawn at their real size, so print them at 100 per cent rather than "fit to page". QR and posters for your practice

Why is there no offer or discount on it?

Because there is nothing on sale to be honest about, and because an advocate advertising a price cut on a hoarding runs straight into the Bar Council rules on advertising. The sheets carry what we can stand behind: your enrolment, your court, your published fee and a code that proves it. QR and posters for your practice

Can a clerk have access without being an advocate?

Yes. They get a client-type account attached to the chamber. Your chamber

Can somebody be in two chambers?

Yes — each chamber shows them only its own matters. Your chamber

What makes a referral valid?

A real practice that registers and completes its profile. A duplicate or an abandoned sign-up does not count. Refer and earn

Is it cash?

No, it is time on full features. Refer and earn

I have lost my phone and my codes.

Contact support from the email address on the account. Recovery is deliberately slow and manual, because a fast one is a way in for somebody else. Two-step sign-in

Can I turn it off?

Yes, from the same page, with your password. Two-step sign-in

Who can read my case documents?

The people on the file. They are not public, not indexed, and not cached on devices. Your data, and taking it with you

Is my data sold?

No. There are no advertisers and no data sales. The privacy policy says so in full. Your data, and taking it with you

Can I see my junior’s activity?

You see the trail for the matters you can see, which includes what they did on them. The activity trail

Will dark mode print black pages?

No. Printed pages and PDFs are always on white. Appearance and dark mode

Can an administrator set the default?

Yes, for new accounts. Yours overrides it. Appearance and dark mode

Is it in the Play Store?

No, and it does not need to be. It installs from the site itself and updates the same way. Installing the app

Why can I not read my case file on a train with no signal?

Because nothing about your matters is written to the device. That is the same reason a lost phone gives up nothing. Installing the app