Help and guides

Does it cost anything to look?

No. Searching, shortlisting, messaging an advocate you have booked with, and your own portal are free. Plans only change limits — see Plans and billing. Getting started as a client

Can I use it before I have decided to hire anyone?

Yes, and most people do. Book a consultation first; a case file only exists once an advocate opens one. Getting started as a client

Will my details be visible to advocates I have not contacted?

No. An advocate sees your details when you book with them, message them, or they add you as a client themselves. Getting started as a client

Where did the profile card go?

Under your photograph in the top bar, so it can be reached from any page rather than only from the portal. Finding your way around

Can I change the colours?

Yes — Appearance, under Settings, has nine schemes including a dark one. It is per account, not per device. Finding your way around

What does "available today" mean?

The advocate has an open consultation slot in their published availability today. It does not promise they will accept your request. Finding the right advocate

Why do some profiles show no fee?

The advocate has not published one. You can still book and ask; most people skip these. Finding the right advocate

Can I search in my own language?

The language filter matches languages the advocate has said they work in, which is what matters for a consultation. Finding the right advocate

How do I cancel?

Open the appointment and cancel it. Do it as early as you can — a slot released the night before can still be used. Booking a consultation

The advocate has not replied.

Requests time out rather than sitting for ever. If nothing comes back, book with someone else on your shortlist; nothing is lost. Booking a consultation

Can I message before booking?

Messaging opens once there is a booking or a matter between you. It keeps advocates’ inboxes usable. Booking a consultation

Can two advocates work the same file?

Yes. Share it with your chamber and everyone on it sees the same dates, documents and work log. Case files: what goes in one

Does the client get told when I change something?

They are notified about the things that concern them — a new date, a new document, a message. Not about every edit. Case files: what goes in one

What if the matter has no court yet?

Open the file anyway. A file with no case number is an ordinary state: advice matters and pre-litigation notices live there too. Case files: what goes in one

Is this the court’s cause list?

No. It is your own matters, laid out the way a cause list is. What the court has listed comes from Case tracker. The cause list board

Can I edit a date from my phone calendar?

No, the subscription is read-only by design. Change it on the case file. Calendar, and putting it on your phone

Will it work offline?

Your phone’s calendar keeps its own copy, so yes, once it has synced. Calendar, and putting it on your phone

Can I delete a message?

No. The thread is part of the record of the matter. Messages and documents

How big can an attachment be?

Large files are refused with the limit named in the error. For anything substantial, attach it to the case file rather than the thread. Messages and documents

Who can open the papers on my matter?

Only the people named on it — your advocate, you, and anybody either of you has added. Not other advocates, and not LegalNexus’s own administrators, who can see that the matter exists and cannot open its papers. Certified copies and the case file

What does “encrypted” mean here?

Every document is sealed with AES-256-GCM before it reaches the disk, and decrypted only while it is being sent to one of those people. A copy of the disk, a stolen backup or a snapshot of the server is unreadable without the key, which is not stored with the files. Certified copies and the case file

Is it end-to-end encrypted?

No, and the page says so. The server holds the key, because it has to hand you the file without asking you for a passphrase. It protects the documents from anyone who gets at the storage — not from someone holding both the storage and the server’s configuration. Certified copies and the case file

How large a scan can be uploaded?

Twenty-five megabytes, which is a forty-page certified copy at a normal scan quality. The limit is named in the error if a file is over it. Certified copies and the case file

Why is there a limit?

Each lookup is a paid call to the court data provider. Your first few are free; after that it depends on your plan. See Lookups, limits and cost. Tracking a case in court

The search found nothing.

Check the year and the case type first — those two are wrong more often than the number. A very recent filing may not be in the published data yet. Tracking a case in court

Can I track a matter that is not mine?

Court records are public, so yes. What you cannot do is make it appear in somebody else’s portal. Tracking a case in court

How soon will I hear that a date has moved?

The scheduled re-read runs daily and starts with the cases whose hearing has just passed, because that is when the next date is given out. Mute a case and it is left alone entirely — no notifications, and no lookups spent on it. Tracking a case in court

It says the free lookups for today have been used.

There is a daily limit on lookups made without an account, because each one is paid for. It resets at midnight. An account has its own allowance, which is larger. Looking up a case without an account

I only have a case number and year, not a CNR.

Searching by case type, number and year — or by party name, FIR number or advocate — needs an account. The public box takes a CNR only, because a CNR returns exactly one case and the others can return dozens. Looking up a case without an account

Why a code before a simple lookup?

Because it is not simple on our side: every lookup is a call the platform pays for. Without the code one script could spend a day’s budget in a minute, and the next person with a real case number would be turned away. Looking up a case without an account

Can I see the orders and judgments?

Not without an account. Each document is a separate paid call, so they are kept for tracked cases where somebody has an allowance to spend. Looking up a case without an account

I have used my allowance. What now?

Keep tracking by hand — the manual form stays available and is free — or move to a plan with a larger allowance. Lookups, limits and cost

Does removing a tracked case give the allowance back?

No. The lookup has already been paid for. Lookups, limits and cost

How current is a cached record?

The cache window is a few hours and the age is printed on the case. Anything older is fetched fresh. Lookups, limits and cost

I think an invoice is wrong.

Raise it with the advocate on the matter’s thread. The platform cannot amend or cancel a bill on your behalf. Bills, and paying them

Why does it show part paid?

Your advocate has recorded a payment smaller than the total. The balance is what is left. Bills, and paying them

Does the free plan expire?

No. It stays free. Plans and what they change

What happens to my data if I stop paying?

Nothing is deleted. Limits apply again; what you have stays yours and stays exportable. Plans and what they change

I have lost my phone and my codes.

Contact support from the email address on the account. Recovery is deliberately slow and manual, because a fast one is a way in for somebody else. Two-step sign-in

Can I turn it off?

Yes, from the same page, with your password. Two-step sign-in

Who can read my case documents?

The people on the file. They are not public, not indexed, and not cached on devices. Your data, and taking it with you

Is my data sold?

No. There are no advertisers and no data sales. The privacy policy says so in full. Your data, and taking it with you

Can I see my junior’s activity?

You see the trail for the matters you can see, which includes what they did on them. The activity trail

Will dark mode print black pages?

No. Printed pages and PDFs are always on white. Appearance and dark mode

Can an administrator set the default?

Yes, for new accounts. Yours overrides it. Appearance and dark mode

Is it in the Play Store?

No, and it does not need to be. It installs from the site itself and updates the same way. Installing the app

Why can I not read my case file on a train with no signal?

Because nothing about your matters is written to the device. That is the same reason a lost phone gives up nothing. Installing the app