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Your data, and taking it with you

What is stored, what is encrypted, how to export it, and how to close the account.

Written for clients and advocates. Back to your own guides.

Reviewed 29 September 2026

Step by step

  1. Export it Account data gives you everything held about you as a file — matters, messages, invoices, appointments.
  2. Read what is encrypted Sensitive columns are encrypted at rest with per-field keys. Case documents live outside the web root and are served only to people on the file.
  3. Know what is never cached The app keeps public pages on the device for offline use. Your portal, your documents and your messages are fetched fresh every time and never written to disk.
  4. Close the account if you want to leave Closing removes your listing and your access. Records the law requires to be kept — invoices, the audit trail — are kept for the period it requires and no longer.

Worth knowing

  • Signing out clears the app’s stored copy of anything it kept. A shared device is still a shared device: sign out on one.

Questions

Who can read my case documents?
The people on the file. They are not public, not indexed, and not cached on devices.
Is my data sold?
No. There are no advertisers and no data sales. The privacy policy says so in full.

Next

Two-step sign-in Turning it on, the backup codes, and what to do if you lose the phone. Installing the app Putting LegalNexus on a phone or a desktop, and what works without signal.
All guides Reviewed 29 September 2026