Reviews and moderation
What can be reported, what you can do about it, and what you should not.
Written for admins. Back to your own guides.
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Reviewed 24 September 2026
Step by step
- Read reported reviews first They are the queue. Everything else is already published.
- Judge the review, not the rating A low rating is not a reason to remove anything. Abuse, identifiable third parties and anything that is not about an engagement are.
- Let the advocate reply A public reply is usually a better answer than a removal, and it is on the record for the next reader.
- Record why Every moderation action is in the trail with its reason.
Worth knowing
- Removing accurate criticism because an advocate asked is how a review system stops being worth anything. The trail exists so that decision is visible.
Questions
Can an advocate delete their own reviews?
No. They can reply, and they can report one for moderation.
Can a client withdraw theirs?
Yes, their own.
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Reviewed 24 September 2026