SMTP, the queue, and why a test message matters more than a saved form.
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Reviewed 24 September 2026
Step by step
- Enter the SMTP details Host, port, security, user and password. The password is encrypted at rest like every other secret here.
- Set the From address It must be an address the SMTP server is allowed to send as, or everything will be refused or filed as spam.
- Send a test A saved form proves the form saved. Only a delivered message proves the mail works.
- Watch the queue Anything that could not go out is listed with its error, and can be flushed once the cause is fixed.
Questions
Can advocates send from their own address?
Yes — an advocate can configure their own mailbox for their own invoices. The platform’s own address is the fallback.
Nothing is arriving and there are no errors.
Check the From address against what your provider permits. A silent acceptance followed by a silent drop is almost always that.
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Reviewed 24 September 2026